Property Reserve Terms

The Legal Bit - Reserving a Property


When you reserve a property with Purple Frog, either by paying an Admin fee (prior to 20th May 2019) or  Holding Deposit, you are agreeing to the following terms:

The Reserve

1.1 Once a Tenant pays a Holding Deposit they agree to the terms of this Reserve.

1.2 Once Purple Frog accepts an Admin Fee or Holding Deposit and provides confirmation of the Reserve to the tenants, they agree to accept the terms of this Reserve.

1.3 Once the Reserve is accepted by Purple Frog they agree to stop marketing the property for a period of 5 working days.

1.4 The Tenants agree that a copy of the main terms of the tenancy agreement and Energy Performance Certificate have been made available to the Tenants before they reserved the property.

1.5 The reserve is not a tenancy agreement. The terms relating to the tenancy details are for information only.

1.6 The tenants must provide the names, mobile numbers and email addresses for all tenants within 24 hours of reserving the property.

Admin Fees and Holding Deposits

2.1 Admin Fees and Holding Deposits are non-refundable if a tenant decides they do not wish to continue with the tenancy application.

2.2 If the Landlord rejects the application the Admin Fee will be refunded (unless in the instances listed in 4.4 below).

2.3 If the Tenants do not complete the required tenancy paperwork within the deadline specified (normally 5 working days), the property may be put back on the market and any Admin Fees or Holdings Deposits paid will be retained by Purple Frog.

2.4 Prior to 1st June 2019, each Guarantor will pay a £1.00 admin fee by debit card when signing the tenancy documents in order to help verify their identity. This fee will not be refunded under any circumstances. Please note, we cannot accept credit cards.

2.5 Prior to 1st June 2019 the Tenant will be required to pay an admin fee of £1.50 when paying their retainer. This fee will not be refunded under any circumstances.

2.6 If the Tenants' application is successful, the Holding Deposit will be allocated towards the first months' rent.

Tenancy Application

3. Each tenant is required to complete the following:

3.1 Sign a Tenancy Agreement. There is a sample copy of the tenancy agreement here.

3.2 Provide identity documents compliant with UK Right to Rent Legislation (normally a driving licence and passport)

3.3 Provide student ID

3.4 Provide contact details, including for a guarantor and emergency contact. Both the Tenant and Guarantor must provide a working email address.

3.5 Have a UK-based Guarantor sign a Guarantor Form. The Guarantor must subsequently pass a credit check. If the Tenant can not provide a Guarantor who does not pass a credit check then the tenant must either agree to pay all rent up front, at least 14 days before the start of the tenancy, or pay for HousingHand to act as their Guarantor.

3.6 Pay a non-refundable retainer (which will become a deposit at the start of the tenancy). The retainer amount is specified in the property adverts.


4.1 Once the Tenants complete the tenancy paperwork they are legally bound by the terms of the agreement, if they decide to withdraw from the agreement before the start date of the tenancy the retainer, deposit, admin fees or holding deposit will not be returned to them. They will also be required to pay the rent according to the tenancy agreement until replacement tenants are found.

4.2 If just one tenant wishes to withdraw from the tenancy, they will be required to pay the rent until a suitable replacement tenant is found.

4.3 If the tenants decide not to go ahead with the Reserve before the tenancy agreement is signed by all tenants, any retainer payments will be returned to them.

4.4 If the tenants' application is not successful for the following reasons the Holding Deposit will not be returned:

- The tenants mislead the landlord agent
- The tenants are not able to provide evidence of their Right to Rent in the UK.
- The tenants back out of the tenancy agreement.
- Fails to respond after 25 days to the landlord’s reasonable requests for information

How do you feel about Purple Frog?