During the course of a tenancy there are some fees and charges that may be applied by Purple Frog to cover administration costs. If you aren't clear why or how any of these charges may be applied please get in touch and our team will be happy to talk them through with you.
All of our fees include VAT.
As of 20th May 2019, no administration fees will be payable for reserving a property or renewing am Assured Shorthold Tenancy with Purple Frog.
Administration charge for setting up a Company Lease: £350
Administration charge for amending a Company Lease or Directors Guarantee: £100
No card charges will be made for debit or credit cards for payments received from tenants within the European Economic Area (EEA).
Additional transaction fees may apply for students outside the EEA
Tenancies signed before 20th May 2019
Before the tenancy has begun:
£100 per tenant – if they find a replacement tenant.
£150 per tenant – if we find a replacement tenant.
Once the tenancy has begun:
£200 per tenant – if they find a replacement tenant.
£250 per tenant – if we find a replacement tenant.
Tenancies signed after 20th May 2019
If the tenant finds the replacement - £125 per tenant changing + £10 per tenant on the tenancy agreement over one (for example if there were 4 tenants on the agreement and one is leaving the cost is £125 + £10x3 = £155)
If we find the replacement tenant - £125 per tenant changing + £10 per tenant on the tenancy agreement over one, plus a fee of 50% of the monthly rent or a minimum of £250 per tenant (for example if there were 4 tenants on the agreement and one tenant is leaving who's monthly rent is £600 the cost is £125 + £10x3 + £300 = £455)
Late payment fee, on each occasion a payment is made late or a letter or email is sent by the landlord or Purple Frog, interest will be charged at 3% above the Bank of England base rate of interest from the date the payment was late until it is paid.
Maintenance call out - user error: The reasonable cost of attendance of a contractor.
Maintenance call out - non emergency out of hours: The reasonable cost of attendance of a contractor.
Utilities installation - missed appointment charge: £175
If a tenant rents a property which has broadband included they may be required to be present at the property to facilitate the installation of the services by the broadband provider. If Purple Frog or the supplier provide at least 24 hours notice to the tenants of the visit and the appointment is missed, the charge will apply.
Please note, for some properties not managed by Purple Frog, other charges may apply.
Purple Frog are proud to be members of the Property Redress Scheme (membership number: PRS035292 ) who will resolve any complaints made against Purple Frog if the complaint can not be resolved through Purple Frog's complaints procedure.
Client Money Protection Insurance
Purple Frog Asset Management is a member of Money Shield Client Money Protection Scheme with reference number: 70479248.
Deposit Protection Schemes
Purple Frog are members of 'The Deposit Protection Scheme' and 'MyDeposits.co.uk'.
Anti-Bribery and Corruption Policy
Purple Frog is committed to operating with the highest standards of integrity and promoting a culture in which accountability flourishes. Purple Frog opposes bribery as it erodes free and fair competition, damages good government and harms society at large. Purple Frog operates a zero tolerance policy towards the giving or receiving of bribes because it is morally wrong and it is illegal in the UK.
Click here to see our full Anti-Bribery and Corruption Policy.
Purple Frog is a trading name for Purple Frog Asset Management Limited
Company number: 14323557
Registered address: 47 Calthorpe Road, Birmingham, B15 1TH.
VAT Number: 423 6178 04