During the course of a tenancy there are some fees and charges that may be applied by Purple Frog to cover administration costs. If you aren't clear why or how any of these charges may be applied please get in touch and our team will be happy to talk them through with you.
All of our fees include VAT.
As of 20th May 2019, no administration fees will be payable for reserving a property or renewing a tenancy with Purple Frog.
No card charges will be made for debit or credit cards for payments received from tenants within the European Economic Area (EEA).
Additional transaction fees may apply for students outside the EEA
Tenancies signed before 20th May 2019
Before the tenancy has begun:
£100 per tenant – if they find a replacement tenant.
£150 per tenant – if we find a replacement tenant.
Once the tenancy has begun:
£200 per tenant – if they find a replacement tenant.
£250 per tenant – if we find a replacement tenant.
Tenancies signed after 20th May 2019
£50 per tenant – if the tenant find a replacement.
£50 admin fee, plus a fee of 50% of the monthly rent or a minimum of £250, per tenant – if we find a replacement tenant.
Late payment fee, on each occasion a payment is made late or a letter or email is sent by the landlord or Purple Frog:
Tenancies signed before 20th May 2019: £35
Tenancies signed after 20th May 2019: Interest will be charged at 3% above the Bank of England base rate of interest from the date the payment was late until it is paid.
Maintenance call out - user error: The reasonable cost of attendance of a contractor.
Maintenance call out - non emergency out of hours: The reasonable cost of attendance of a contractor.
Utilities installation - missed appointment charge: £175
If a tenant rents a property which has broadband included they may be required to be present at the property to facilitate the installation of the services by the broadband provider. If Purple Frog or the supplier provide at least 24 hours notice to the tenants of the visit and the appointment is missed, the charge will apply.
Please note, for some properties not managed by Purple Frog, other charges may apply.
Purple Frog are proud to be members of 'The Property Ombudsman Scheme' who will resolve any complaints made against Purple Frog if the complaint can not be resolved through Purple Frog's complaints procedure.
We are also members of the Midlands Landlord Accreditation Scheme.
Deposit Protection Schemes
Anti-Bribery and Corruption Policy
Purple Frog is committed to operating with the highest standards of integrity and promoting a culture in which accountability flourishes. Purple Frog opposes bribery as it erodes free and fair competition, damages good government and harms society at large. Purple Frog operates a zero tolerance policy towards the giving or receiving of bribes because it is morally wrong and it is illegal in the UK.
Click here to see our full Anti-Bribery and Corruption Policy.
Client Money Protection
Purple Frog hold Client Money Protection with 'Client Money Protect'. Our membership details are below:
Purple Frog Property Limited: CMP002147
Purple Frog Nottingham Limited: CMP002145
Purple Frog Bristol Limited: CMP002146
Purple Frog is a trading name for the following business all having the registered address of: 47 Calthorpe Road, Birmingham, B15 1TH.
Purple Frog Group Limited:
Registered in England # 6987540, VAT #: 258 1036 14
Purple Frog Sales Limited:
Registered in England # 8812645, VAT #: 258 2258 88
Purple Frog Property Limited:
Registered in England # 6038557, VAT #: 928423807
Purple Frog Bristol Limited:
Registered in England # 6987394, VAT #: 209333523
Purple Frog Nottingham Limited:
Registered in England # 6987366, VAT #: 210023393