Light bulbs: If a light bulb goes during your tenancy (and it was working when you moved in), it is your responsibility to replace this. You can buy bulbs in DIY shops or supermarkets.
Topping up your boiler/relighting your pilot light: Commonly boilers can stop working because there isn’t enough pressure in your boiler or your pilot light has gone out. See our ‘how to – boilers’ guide for full details.
Checking your washing machine filter: If your washer starts to fill with water and spins a little then stops, or just won’t open and is full of water, it is very likely that your filter is blocked. On the bottom right of the washing machine, you should see a flap and behind this, a screw cap. If you unscrew this, it should drain your machine and you will be able to pull the filter out. Chances are you will find a 5p coin or a hair clip, if you pull anything out and pop it back in, it should start going again. BE CAREFUL: if there is water in the machine it will drain out when you unscrew the cap so make sure you have trays and towels handy.
Looking after your keys: If you lose your keys during office hours, you can borrow our set and get a copy cut at your expense. If you lock yourself out when we’re closed we will try and get someone out but there is a charge for this as it’s out of hours. There may be occasions where no one can attend and you may have to wait until the morning, or call a locksmith at your costs if it’s an emergency.
Programming your heating: Your heating often has a timer whether it be on the boiler itself or a separate programmer. We can’t come out to show you how to work this but if you email us with your boiler/time make and model number, we will send over an instruction manual if there isn't already one at your property.
Gardens: If you don’t have stipulated in your contract that garden maintenance is included, then it is your responsibility to keep the garden in a good state. If there are no tools to do so, please notify us and we can advise further. If you’re not sure whether your garden is maintained or not, feel free to call and we can advise you.
Post: You are responsible for forwarding on any post that is addressed to the landlord and for dealing with previous tenants post. See our ‘old post’ guide online for further info: www.purplefrogproperty.com/utilities