Maintenance guide

If you're on this page then you've probably got a maintenance issue.

We can’t guarantee that things won’t go wrong in your house, it’s a fact of life that things break or stop working. What we can promise is that we will deal with any problems as effectively as possible; this doesn't always mean that we will be able to fix things straight away however; imagine if you owned your own house, it may take a couple of days to book an engineer to come out (we can often do this quicker than you would yourself as we have a large team of contractors) and sometimes a part will need to be ordered which can take up to a week. So bear with us but rest assured we’ll work hard for you to make sure it doesn't take longer than necessary to get you up and running again.

When dealing with maintenance in your house you should treat it like it were your own home; you should be able to deal with some basic things like light bulbs etc. We've written a guide to help you work out if something is your responsibility or the landlords and some how to guides to help you deal with some issues which are your responsibility; if in doubt, give us a call and we’ll talk you through it.

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